Mastering Civility : A Manifesto for the Workplace Condition:Well Read and even coming under fire

and even coming under fire before the Supreme Court

Sharp as a blade and laced with caustic wit

Miller methodically guides readers through more advanced topics to pique and retain interest and make essential principles and practices accessible to all

The New York Review of Books

Kaplan builds on the insights

Mastering Civility : A Manifesto for the Workplace Condition:Well Read and even coming under fire"Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply and hijack focus. Even if people want to perform well, they can't. Ultimately incivility cuts the bottom line. In [this book], Christine Porath shows how people can enhance their influence and effectiveness with civility"